Official documentation
Warranty & care
Everything you need to know about the warranty, care and good practice for your VitalX monitor.
Only the French version of this document is legally binding; translations are provided for information only.
1Hardware warranty
Each component of your monitor is covered by a warranty suited to its nature and use. Here is the detail, item by item.
100 % French manufacture by Bagheera, a specialist in professional bags. Ultra-resistant materials, reinforced stitching, YKK zips. The warranty covers manufacturing defects, tears and premature wear.
Printed in high-strength technical composite, built to withstand intensive handling. The warranty covers cracks, breakages and structural defects. Not covered: prolonged heat exposure (> 50 °C) and thermal deformation.
Standard one-year Apple manufacturer's warranty, extendable with AppleCare+ purchased separately. It covers material and manufacturing defects; accidental damage (drops, liquids) requires AppleCare+.
Refurbished iPads included in some packs are covered by a 12-month warranty from the refurbisher, covering material and functional defects excluding accidental breakage. Contact us first: we coordinate the claim.
VitalX licence included for life with your pack, with no subscription or renewal. Automatic updates included, plus access to new features and scenarios added regularly.
NIBP cuff, SpO₂ sensor, 12-lead ECG cable, EtCO₂ sensor, temperature probe and pads are guaranteed 1 year against manufacturing defects. Because they are consumables, normal wear (pads, adhesives, membranes, abrasion) is not covered.
Warranty procedure
If you have a hardware problem, write to vitalxscope@gmail.com stating your order number, a detailed description of the issue and photos of the product concerned. Reply within 24 to 48 working hours.
2Care & cleaning
Regular care keeps your equipment performing well for longer.
Good practice
- Clean the chassis and case with a slightly damp microfibre cloth, using lukewarm water only
- Use a gentle antibacterial spray to disinfect the iPad touchscreens
- Store the cables in their compartment after each use to avoid tangles
- Regularly check the condition of the USB-C connectors and clean them gently
- Store the monitor in a dry, temperate place, ideally between 15 and 25 °C
- Visually inspect the chassis before each session to spot any crack
Absolutely avoid
- Never use solvents, pure alcohol, acetone or abrasive products
- Avoid direct, prolonged exposure to sunlight (risk of discolouration)
- Do not expose the equipment to extreme temperatures (below −10 °C or above 50 °C)
- Never open or dismantle the chassis (immediate loss of warranty)
- Avoid bending or twisting the cables excessively (risk of internal breakage)
Warranty exclusions
- Damage caused by misuse or failure to follow the instructions
- Exposure to liquids (water, coffee, excess disinfectant…)
- Drops, heavy impacts or abnormal mechanical stress
- Unauthorised modifications, repairs or interventions
- Normal wear from intensive use (surface scratches, slight discolouration)
- Damage caused by incompatible third-party accessories
Field tip
After each session, let the iPads cool down for 5 minutes before putting them away. This extends battery life and prevents heat build-up inside the chassis.
3Usage tips
Twelve habits to get the most out of your monitor in session.
Charge the iPads to 100 % before each session. For sessions over 4 hours, keep them plugged in. iOS low power mode maximises battery life.
Use a dedicated Wi-Fi network or create a mobile hotspot to avoid interference. Recommended distance: 10 metres maximum.
Always check that the monitor and the trainer station show the same code before starting. If they lose sync, restart the app on both devices.
Schedule automatic blood pressure readings every 5 minutes for a realistic feel. Configurable alarms (SpO₂, HR, BP) create dynamic scenarios.
Display 12-lead ECG, SpO₂, EtCO₂, capnography and all vital parameters at once. Ideal for advanced training.
Set the alarm thresholds to match the learners' level and watch the notifications: low battery, abnormal vitals, arrhythmias.
Build progressive cases: stable state → deterioration → intervention → improvement. Save your favourite scenarios to reuse them.
Use the Report a bug button built into the app. Specify the steps to reproduce, the expected behaviour, and attach screenshots.
Check for updates every month: new scenarios, fixes, interface improvements and new features based on your feedback.
Browse the documentation and video tutorials to discover the advanced features: AED, complex ECGs, rare conditions, expert modes.
Note the learners' reaction times and the points to improve, then share your feedback to enrich the scenario library.
Use the monitor in a temperate environment (15–30 °C). Avoid rooms in full sunlight, which causes screen glare.
Onboarding included
Every VitalX pack includes a 30-minute onboarding session by video call. Book your slot after receiving your order at vitalxscope@gmail.com.
4Support & assistance
Technical support, after-sales service, commercial questions or suggestions: we answer 7 days a week, within 24 to 48 hours.
- Technical support — within 24 h on weekdays, 48 h at weekends
- Priority service requests — handled within 12 h for justified emergencies